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At Cozy Dwell, we are committed to providing you with high-quality furniture and a satisfying shopping experience. We understand that there may be times when you need to return or exchange a product, and we want to make this process as straightforward as possible. Please take a moment to review our Refund and Return Policy below.

Eligibility for Returns

You may be eligible for a return or exchange if:

1. You received a damaged or defective item: If your furniture arrives damaged or has a manufacturing defect, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue promptly.
2. You received the wrong item: If you receive an item that is different from what you ordered, please notify us within 7 days of receiving your order, and we will arrange for the correct item to be shipped to you.
3. You changed your mind: We understand that furniture purchases can be a big decision. If you change your mind about your purchase, you may return the item within 10 days of delivery. Please note that return shipping costs will be your responsibility, and the item must be in its original condition and packaging.

How to Initiate a Return

To initiate a return or exchange, please follow these steps:

1. Contact our customer support team by emailing support@cozydwell.co.uk
2. Provide your order number and a brief explanation of the reason for your return.
3. Our customer support team will guide you through the return process, including providing you with a return authorization and instructions on where to send the item.

Refund Process

Once we receive your returned item and verify its condition, we will process your refund or exchange as follows:

• Refund: If you are eligible for a refund, we will credit the original payment method used for the purchase within 7-14 business days of receiving the returned item. Please note that shipping fees are non-refundable.
• Exchange: If you are eligible for an exchange, we will ship the replacement item to you as soon as possible, subject to availability.

Non-Returnable Items

Please note that certain items are non-returnable:

• Items that have been used, assembled, or modified in any way.
• Custom-made or personalized items.
• Clearance or final sale items.

Customer Support

If you have any questions or need assistance with your return, our friendly customer support team is here to help. You can reach us by emailing support@cozydwell.co.uk.

We appreciate your trust in Cozy Dwell for your furniture needs. Our aim is to provide you with a seamless shopping experience and beautiful, comfortable furniture that you’ll enjoy for years to come.