Effective Date: October 2023
Welcome to Cozywell, your trusted source for premium furniture. We value your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). This GDPR Compliance page outlines how we collect, use, store, and protect your information.
1. Data Controller
Cozywell is the data controller responsible for your personal data. You can contact us at support@cozydwell.co.uk for any privacy-related inquiries.
2. Information We Collect
We may collect and process the following types of personal data:
2.1. Personal Identifiable Information (PII): This includes your name, email address, postal address, phone number, and other contact information required for order processing, customer support, and marketing.
2.2. Payment Information: We collect payment details when you make a purchase on our website. However, we do not store full payment card numbers.
2.3. Browsing Information: We collect data about your interactions with our website, such as your IP address, browser type, device information, and cookies. Please refer to our Cookie Policy for more details.
3. How We Use Your Information
We use your personal data for the following purposes:
3.1. Order Processing: To process and fulfill your orders, including order confirmation, shipment, and delivery.
3.2. Customer Support: To respond to your inquiries, requests, and provide assistance with any issues you may encounter.
3.3. Marketing: To send you promotional emails, newsletters, and updates about our products and services, with your consent.
3.4. Analytics: To analyze website traffic and user behavior to improve our website’s functionality and user experience.
4. Data Security
We take data security seriously and employ various measures to protect your personal information. We use encryption, access controls, and regular security audits to safeguard your data.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
6. Your Rights
You have the following rights concerning your personal data:
6.1. Access: You can request access to the personal data we hold about you.
6.2. Correction: You can request corrections to any inaccuracies in your personal data.
6.3. Deletion: You can request the deletion of your personal data.
6.4. Withdraw Consent: You can withdraw your consent for marketing communications at any time.
7. Cookies
For information about how we use cookies, please refer to our Cookie Policy.
8. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this GDPR Compliance page, please contact us at support@cozydwell.co.uk.
9. Changes to GDPR Compliance
We may update this GDPR Compliance page periodically to reflect changes in our practices or legal requirements. Please check this page for the latest version.
By using our website, you consent to the practices described in this GDPR Compliance page.