At Cozy Dwell, we are more than just an online furniture store. We are your partner in creating spaces that inspire and comfort, where memories are made and moments cherished. Our journey began with a simple idea: to bring high-quality, stylish furniture to your doorstep, all while ensuring a seamless and satisfying shopping experience.
Our Commitment
Timely and Reliable Delivery
We understand that timely and reliable delivery is crucial to your shopping experience. We’ve outlined all the important information you need to know about our delivery process:
Delivery Options
- Standard Delivery
- Cost: £5.99
- Delivery Time: 2-6 business days
- Coverage: We deliver to all addresses within the United Kingdom.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery. If you have created an account with us, you can also log in to view the status of your order and track your package in real-time.
Delivery Process
Our dedicated delivery team works diligently to ensure your order reaches you in pristine condition and within the specified timeframe. Here’s what you can expect during the delivery process:
- Order Confirmation: You will receive an email confirmation immediately after placing your order. Please review this email to ensure all details are accurate.
- Processing Time: Our team will process and prepare your order for shipment within 24-48 hours, excluding weekends and holidays.
- Dispatch: Once your order is dispatched, you will receive an email notification with your tracking information. You can use this information to monitor the progress of your delivery.
- Delivery: Our third-party trusted couriers will deliver your package to the address provided during checkout. Please ensure someone is available to receive the delivery or provide specific delivery instructions if necessary.
- Delivery Confirmation: You will receive a confirmation email once your order has been successfully delivered. If you encounter any issues with your delivery, please contact our customer support team, and we will assist you promptly.
Delivery Charges
Delivery charges may vary based on the shipping method selected and your delivery location. You can review the specific delivery charges during the checkout process before finalizing your order.
International Shipping
At this time, we primarily ship within the United Kingdom. If you are located outside the UK and are interested in purchasing our products, please reach out to our customer support team for assistance with international shipping options.
If you have any questions or require further assistance regarding our delivery process, please don’t hesitate to contact our friendly customer support team. We’re here to make your shopping experience with Cozy Dwell as smooth and enjoyable as possible.
Hassle-Free Returns and Refunds
We are committed to providing you with high-quality furniture and a satisfying shopping experience. We understand that there may be times when you need to return or exchange a product, and we want to make this process as straightforward as possible. Please take a moment to review our Refund and Return Policy below:
Eligibility for Returns
You may be eligible for a return or exchange if:
- You received a damaged or defective item.
- You received the wrong item.
- You changed your mind.
How to Initiate a Return
To initiate a return or exchange, please follow these steps:
- Contact our customer support team by emailing support@cozydwell.co.uk.
- Provide your order number and a brief explanation of the reason for your return.
- Our customer support team will guide you through the return process, including providing you with a return authorization and instructions on where to send the item.
Refund Process
Once we receive your returned item and verify its condition, we will process your refund or exchange as follows:
- Refund: If you are eligible for a refund, we will credit the original payment method used for the purchase within 7-14 business days of receiving the returned item. Please note that shipping fees are non-refundable.
- Exchange: If you are eligible for an exchange, we will ship the replacement item to you as soon as possible, subject to availability.
Non-Returnable Items
Please note that certain items are non-returnable:
- Items that have been used, assembled, or modified in any way.
- Custom-made or personalized items.
- Clearance or final sale items.
Customer Support
If you have any questions or need assistance with your return, our friendly customer support team is here to help. You can reach us by emailing support@cozydwell.co.uk.
Protecting Your Privacy
At Cozy Dwell, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and services.
Information We Collect
We may collect both personal and non-personal information to enhance your shopping experience:
- Personal Information (e.g., name, address, email, phone number, payment information).
- Non-Personal Information (e.g., browser information, IP address, cookies).
How We Use Your Information
We use the information collected for purposes such as processing orders, providing customer support, improving our website, and informing you about promotions and new products (with the option to opt out).
Data Security
We employ industry-standard security measures to protect your personal information, although no online method of transmission is entirely secure.
Sharing Your Information
We may share your information with trusted third parties solely for the purpose of fulfilling your orders.
Your Rights
You have the right to access, review, and correct your personal information and withdraw your consent for marketing communications.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any modifications will be posted on this page.
Consent
By using our website and services, you consent to the terms of this Privacy Policy.
Thank You for Choosing Cozy Dwell
We appreciate your trust in Cozy Dwell for your furniture needs. Our aim is to provide you with a seamless shopping experience and beautiful, comfortable furniture that you’ll enjoy for years to come.
Explore our furniture collections and start creating your cozy haven today!