Welcome to Cozy Dwell’s FAQ section. Here, we’ve gathered answers to some of the common questions our customers have. If you can’t find the information you’re looking for, please feel free to contact our friendly customer support team.
General Questions
Q1. What is Cozy Dwell?
- Cozy Dwell is your go-to destination for high-quality, stylish furniture. We’re passionate about helping you create inviting and comfortable spaces in your home.
Q2. Do you have a physical store?
- Cozy Dwell operates exclusively online. This allows us to offer competitive prices and convenient shopping experiences.
Q3. Can I see your furniture in person before buying?
- Unfortunately, we do not have physical showrooms. However, we provide detailed product descriptions, images, and customer reviews to help you make informed choices.
Q4. How can I contact Cozy Dwell?
- You can reach our customer support team by emailing support@cozydwell.co.uk.
Delivery Questions
Q5. What are your delivery options?
- We offer Standard Delivery, which typically takes 2-6 business days. The cost is £5.99.
Q6. Do you deliver everywhere in the United Kingdom?
- Yes, we deliver to all addresses within the United Kingdom.
Q7. How can I track my order?
- Once your order is dispatched, you will receive an email confirmation with a tracking number. You can use this number to monitor your delivery’s progress.
Q8. Do you offer international shipping?
- Currently, we primarily ship within the United Kingdom. For international shipping options, please contact our customer support team.
Returns and Refunds
Q9. What is your return and refund policy?
- You can review our comprehensive Refund and Return Policy here.
Q10. How do I initiate a return or exchange?
- To start the process, please contact our customer support team by emailing support@cozydwell.co.uk.
Q11. How long does it take to process a refund?
- If you are eligible for a refund, we will credit the original payment method used for the purchase within 7-14 business days of receiving the returned item. Please note that shipping fees are non-refundable.
Q12. What items are non-returnable?
- Certain items are non-returnable, including those that have been used, assembled, or modified, custom-made or personalized items, and clearance or final sale items.
Privacy and Security
Q13. How do you protect my personal information?
- We employ industry-standard security measures to protect your personal information, although no online method of transmission is entirely secure. For more details, please refer to our Privacy Policy.
Q14. Do you share my information with third parties?
- We may share your information with trusted third parties solely for the purpose of fulfilling your orders. We do not sell or rent your personal information to third parties for marketing purposes.
Q15. What rights do I have regarding my personal information?
- You have the right to access, review, and correct your personal information and withdraw your consent for marketing communications. For more details, please refer to our Privacy Policy.
Q16. How can I stay informed about changes to the Privacy Policy?
- We may update our Privacy Policy to reflect changes in our practices or legal requirements. Any modifications will be posted on our website.
We hope this FAQ section has addressed your questions. If you need further assistance, don’t hesitate to contact us. Thank you for choosing Cozy Dwell for your furniture needs!